Effective Date: [2026.1.30]

KeySupplyHub is committed to providing fast, reliable shipping to support professional locksmiths and automotive key specialists. Please review our Shipping Policy for details on order processing, delivery, and related terms.

1. Order Processing Time

  • Orders are typically processed within 1–2 business days after payment is confirmed
  • Orders placed on weekends or U.S. holidays will be processed on the next business day
  • Processing time does not include shipping transit time

We make every effort to ship orders as quickly as possible, but processing times may vary during peak periods.

2. Shipping Methods & Carriers

We ship orders using reputable carriers such as:

  • USPS
  • UPS
  • FedEx

Available shipping methods and estimated delivery times will be displayed at checkout.

3. Shipping Destinations

  • We currently ship within the United States
  • Shipping to P.O. Boxes or APO/FPO addresses may be limited depending on the carrier

If you have special shipping requirements, please contact us before placing your order.

4. Shipping Rates

  • Shipping costs are calculated based on order weight, size, destination, and selected shipping method
  • Shipping fees are shown at checkout before payment is completed

Shipping charges are non-refundable, except in cases of shipping errors caused by KeySupplyHub.

5. Estimated Delivery Time

Estimated delivery times vary depending on the shipping method selected and carrier performance. Delivery dates are estimates only and are not guaranteed.

KeySupplyHub is not responsible for delays caused by:

  • Carrier disruptions
  • Weather conditions
  • Incorrect or incomplete shipping addresses
  • Force majeure events

6. Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information. Please allow up to 24 hours for tracking updates to appear.

7. Incorrect or Incomplete Address

Customers are responsible for providing accurate shipping information.

If an order is returned to us due to an incorrect or incomplete address:

  • The customer may be responsible for additional shipping fees
  • Refunds (if applicable) will exclude original shipping costs

8. Lost or Damaged Shipments

If your order arrives damaged or appears to be lost in transit:

  • Contact us at support@keysupplyhub.com within 7 days of delivery (or expected delivery date)
  • Provide your order number and photos (if applicable)

We will work with the carrier to resolve the issue and determine a replacement or refund when appropriate.

9. High-Value & Professional Equipment Orders

For high-value locksmith tools or equipment:

  • A signature upon delivery may be required
  • Additional verification may be requested for fraud prevention

10. Contact Us

If you have any questions about shipping or need assistance with an order, please contact us:

KeySupplyHub
Email: support@keysupplyhub.com